Refund Policy
Last updated: 2026-10-08
Draft. Items in [[double brackets]] still need to be filled in.
Paid plans are sold by Paddle, our reseller and merchant of record. Refunds are issued by Paddle to your original payment method.
Free use
The extension and Browser Agent Cloud’s free plan cost nothing, so there’s nothing to refund.
Paid plans
You can ask for a refund within [[Refund window]] of a payment. [[Refund conditions]].
Upgrading from Pro to Power charges the prorated difference right away. That charge follows the same rule.
After a refund: [[What happens to the plan after a refund]].
Canceling
You can cancel anytime from Manage subscription on the upgrade page, which you open from Settings in the extension. Canceling stops future renewals, and your plan stays active until the end of the period you paid for. Canceling on its own doesn’t refund the current period; ask for a refund as described below if you’re within the refund window.
How to ask for a refund
Email [[Contact email]] with the email you used at checkout and the order number from your Paddle receipt. We’ll reply within [[Reply time]].
Your legal rights
This policy doesn’t limit any refund rights you have under the consumer protection laws where you live.
Contact
[[Company legal name]]. Email: [[Contact email]].